Business policies
Clear terms for both Crownline Logistics and Fab Cleaning Co., so there are no surprises before, during, or after a job.
Cancellation & rescheduling
- Moving minimum
- $75 minimum charge applies to all moving jobs, regardless of size
- 24+ hours notice
- Full refund, no fee, free reschedule
- Less than 24 hours notice
- Deposit forfeited, or a fee applied if no deposit was taken
- No-show, or cancel after the crew has arrived
- 50% of the estimated job cost
Deposits
Fab Cleaning Co.
No deposit for standard or recurring cleanings. $50 flat for move-in/move-out jobs, applied to the final bill.
Crownline Logistics
No deposit for local NYC moves. $100 flat for NYC ↔ NJ moves, applied to the final bill.
Payment methods
- Card
- Zelle
- PayPal
- CashApp
- Venmo
We don't accept cash.
Damage policy
Report any damage within 24 hours of the job. We'll assess it and work out a fair resolution: repair, replacement, or partial refund. We're not responsible for pre-existing damage or items not properly prepared by the customer.
What we don't handle
- Items over 300 lbs without prior arrangement
- Pianos, organs, safes, jukeboxes, pool tables, aquariums, trampolines
- Anything requiring hoisting through a window or over a balcony
- Hazardous materials or biohazard cleanup
Questions about any of this?
Reach out before booking and we'll walk you through it.